Terms & Conditions

Additional Information

Use your Booking No. for all communication with Cabsure Mobility Services. Your Booking No. serves as confirmation of ticket status.

We encourage and Follow Eco-Friendly Approach for services. There’s No need to carry Physical Copy of Booking (i.e., Print Copy). 

Carry photo Identification, you will need it as proof of identity while travelling.

By use of online booking enquiry on this site, customer grants his consent to site to allow contact him/her by SMS, email or phone. Customer’s contact details are not shared with anyone as per privacy policy.

Boarding of Passengers

Passengers shall report at the boarding point (Pick-up Point) at least 15 minutes prior to the scheduled departure time. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and not entitled for any refund of the ticket amount anyhow. Cabsure Mobility Services reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behaviour/critically ill/stretcher borne which may not be deemed safe for travel by Cabsure Mobility Services.

Photo Identification

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.

Baggage

Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law.

Maximum baggage allowed per passenger is 22 Kg (2 Bags), Excess baggage will be charged or may  not be allowed as per Cabsure Mobility Services rules. Cabsure Mobility Services shall not take responsibility in the event of loss or damage to the passenger luggage. Cabsure Mobility Services reserves the right to disallow any excess baggage carried by the passengers. Cabsure Mobility Services highly recommends that you remove all valuables (cameras, jewellery, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Cabsure Mobility Services responsible for any pilferage/ damage etc. to such valuables. Cabsure Mobility Services assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.

Delay of Service

Cabsure Mobility Services may delay a Cab without any prior notice in case of circumstances beyond its control. In such circumstances Cabsure Mobility Services delays a Cab for certain time. Cabsure Mobility Services may reschedule the journey on the next Cab in the same sector subject to availability without any extra charge based on the passenger’s conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Cabsure Mobility Services is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams, Heavy rains, Low Visibility etc.

Cancellation Policy

Between 0 to 4 hours before pickup time no cancellation and no refund

Partial Cancellation Is Not Possible.

It Is Rights of Cabsure Mobility Services to Change Cancellation Policy Any Time Without Prior To Notice

Bookings from this site will be eligible for cancellation through Cancellation Form on this site only. No cancellation request will be entertained by any branch or agent office.

No further arguments will be taken into consideration.

Cabsure Mobility Services may cancel a service without any prior notice in case of circumstances beyond its control.

In such circumstances Cabsure Mobility Services shall either reschedule the journey for travel on the next Cabsure cab in the same sector, Subject to availability without any extra charge based on the passenger’s conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.

Passenger may cancel their ticket minimum 4 Hours before the Pickup time.

The passenger will be required to collect the refund from the point of purchase.

Breakdowns

In case of any breakdowns in route, Cabsure Mobility Services will refund the amount on a prorate basis at the Cabsure Mobility Services booking counters situated at the origin or destination of the journey. Cabsure Mobility Services will not make any alternate arrangements of travel for breakdowns en route. Cabsure Mobility Services is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey. Cabsure Mobility Services will not be accountable for the delay caused due to technical breakdown and will not accept any compensation of flight/train tickets.

Covid Guidelines:

As rides are between states, passengers must follow covid guidelines for respective states. Passengers must be completely vaccinated and must not have any symptoms or illness at the time of travelling.

Cabsure Mobility Services will not be responsible for compromise of Covid Guidelines.

Children Policy:

Children above 3 Years will be treated/Charged equally.

Pets

Cabsure Mobility Services does not allow any pets on board its service.

Contact Information

Cabsure Mobility Services Helpline (10:00 AM To 08:00 PM): +91 83900 67900/ +91 83900 68900 (WhatsApp and Calls)

Cabsure Mobility Services Customer Support Email (Response Time 3 Working Days): support@cabsure.in